Onfido brings identity verification service for Salesforce

By Delisha Fernandes

Onfido, a provider of automated digital identity verification and authentication announced that its Real Identity Platform services are available for Salesforce Financial Services Cloud customers.

Financial Services Cloud customers now have access to a suite of Onfido’s services, including Onfido’s library of global identity verification tools, Studio, its identity orchestration product, and Atlas AI, Onfido’s anti-bias artificial intelligence software.

Salesforce customers have only been able to use Onfido’s app in the Salesforce AppExchange to reduce customer friction in the onboarding process. Nottingham Building Society, a UK-based credit union, has been able to modernise their services to better serve customers through the implementation of Onfido.

“We are 164 years old and still very paper based,” said Scott Devereaux, Head of Innovation, The Nottingham. “Onfido lets us take away paper and form filling by bringing in facial recognition and doc verification which really speeds up the onboarding process and helps build trust with our customers.”

Through the new pre-built Financial Service Cloud integration, creating an Onfido onboarding process is easier than ever. By switching the Onfido app on in their dashboard, Financial Services Cloud customers can easily add ID and biometric checks to their onboarding processes.

“Financial Services Cloud is a must-have solution for financial institutions looking to deliver quality service experiences while also creating more efficiencies across internal teams,” said Eran Agrios, SVP & GM of Financial Services, Salesforce. “With Onfido’s integration available for Financial Services Cloud customers, organisations now have the technology in one platform to easily make verifying customer identities more secure.”

“We are thrilled to be integrating Onfido’s identity verification services for Salesforce Financial Services Cloud customers,” said Nate Skinner, Onfido CMO. “This collaboration further pushes Onfido’s ability to lower customer acquisition costs with a streamlined integration that continues to put security and protection first.”