CTBC Bank Philippines & Hitachi Asia to boost mobile banking experience

By Gloria Mathias

CTBC Bank Philippines has partnered with Hitachi Asia to deliver improved internet and mobile banking experiences that are more user-friendly, faster, convenient, and secure for its clients.

The partnership is followed by the launch of the redesigned web interface and mobile banking applications for CTBC Bank Philippines’s retail clients, offering an enhanced user experience and upgraded security features.

This collaboration is set to redefine the banking experience of Filipinos. It marks a significant milestone in the bank’s digital transformation roadmap in providing digital banking services for its retail clients. CTBC Bank Philippines and Hitachi Asia aim to forge a safe and secure digital payment landscape that improves the lives of Filipinos.

The redesigned application, Retail NetBanking, introduces a modern and user-friendly dashboard. The revamped interface presents a unified, at-a-glance view of users’ financial products, which simplifies navigation, streamlines functionality, and enhances the overall user experience.

The Retail NetBanking integrates a suite of advanced security measures to safeguard user data and assure users of their privacy and financial information.

In anticipation, CTBC Bank Philippines plans to introduce even more security features, including biometric authentication for transactions, to provide users with both ease of access and peace of mind regarding their financial transactions.

“This collaboration is not just about enhancing our digital interfaces; it’s about reimagining the banking experience for our clients. By combining our strengths with Hitachi’s innovative technology, we are creating a banking platform that is not only more convenient and faster but also significantly more secure and user-friendly. Our new web and mobile banking platforms are designed to meet the needs of our clients, providing them with the essential tools to manage their finances efficiently and securely, anytime and anywhere. This is a key step in our digital journey to not only remain competitive but also make banking more accessible to the public,” said Oliver D. Jimeno, President and CEO of CTBC Bank Philippines.

Hitachi Asia will supply internet and mobile banking solutions tailored for CTBC Bank Philippines retail clients. This underscores Hitachi Asia’s commitment to advancing digital financial inclusion in the region by ensuring safe, efficient, and robust payment and settlement infrastructure.