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How do chatbots impact customer relations in financial institutions?
By Puja Sharma
Global retail spending over chatbots is forecast to reach $12 billion in 2023, according to Juniper Research; growing to $72 billion by 2028. Increasing by 470% over 5 years, much of this growth will be driven by the emergence of cost-effective open language models, most notably ChatGPT, in regions such as North America and Europe. […]
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