Agent IQ joins Temenos Exchange to enhance digital banking experience

By Delisha Fernandes

Agent IQ, a provider of digital customer engagement solutions specialising in making financial services more personal again, announced the Lynq platform is available on Temenos Exchange, a partner ecosystem of integrated FinTech solutions.

Driven by AI-augmented and personal communication, the Lynq platform enhances the digital banking experience by enabling customers to engage with private bankers via their preferred digital channel. Agent IQ’s Lynq platform adopts a customer-first approach to engagement, including 24/7 AI self-service, video communication features and screen-sharing capabilities.

The engagement platform also automatically presents answers to frequently asked questions while empowering customers to connect and engage persistently with a trusted banker both during office hours or request follow-up outside of office hours.

Temenos Exchange brings innovation to market faster and at scale. The ecosystem offers pre-integrated and approved FinTech solutions that can be easily deployed on top of Temeno’s open platform for composable banking, enabling banks to accelerate the creation of new financial services while reducing development costs.

“Temenos Exchange acts as an accelerator for FinTechs and software developers, helping them develop, validate and monetise new banking solutions,” said Martin Bailey, Director of Innovation and Ecosystems, Temenos. “Integrating with Temenos and joining Temenos Exchange means Agent IQ can write once and be readily available to the thousands of banks globally that run on our platform.”

“Joining Temenos Exchange not only further positions Agent IQ as a provider of leading personal digital engagement technology, but it also extends our commitment to the banking community while enabling Temenos customers to reap the benefits of Lynq easily,” said Slaven Bilac, CEO & co-founder, Agent IQ. “Through this partnership, Temenos customers can easily reap the benefits of Lynq by digitally connecting customers with bankers in real-time through a secure chat platform.”