FPT Smart Cloud & Home Credit Indonesia partner to transform financial services through AI

By Leandra Monteiro

FPT Smart Cloud, a provider of AI solutions and Cloud services from Vietnam has joined forces with Home Credit Indonesia, a tech-based financing company, in an official strategic partnership for AI development.

This collaboration marks the beginning of a comprehensive alliance focused on the application of AI technology within the operations of Home Credit Indonesia, enabling the company to leverage FPT Smart Cloud’s expertise in AI solutions to enhance its services in the financial industry.

By joining forces with FPT Smart Cloud, Home Credit Indonesia gains access to a wealth of advanced AI offerings and expertise to elevate services, enhance operational efficiency, and deliver unparalleled customer experiences.

Specifically, at the heart of this partnership lies the AI Chatbot project, aiming to revolutionise customer interactions and support services. The AI Chatbot showcases linguistic comprehension, enabling it to understand and respond to customer inquiries in multiple languages, particularly, Bahasa, the local language.

Chatbot provides personalised assistance in multiple touchpoints, answers customer queries instantly, and broadcasts promotions to Home Credit Indonesia’s valued members.

Le Hong Viet, CEO of FPT Smart Cloud, said, “FPT.AI, developed and nurtured by FPT Smart Cloud has a global vision to harness the power of natural language processing to address challenges faced by businesses worldwide. Indonesia, being a market full of potential, has been a priority for us. Through this collaboration with Home Credit Indonesia, we aim to create lasting value and drive digital transformation in the financial sector. Meanwhile, by leveraging FPT.AI solutions, Home Credit Indonesia gains a competitive advantage in the fiercely competitive market of Indonesian financial services.”

The AI Chatbot project serves as a stepping-stone towards a future where customers effortlessly access self-service options, allowing them to retrieve account information and perform various transactions at their convenience. This self-service functionality aims to empower customers, reduce dependency on human intervention, and enhance operational efficiency for Home Credit Indonesia.

“As a customer-centric organization, Home Credit Indonesia is committed to constantly enhancing the experience for our valued customers. This partnership with FPT Smart Cloud marks a new milestone in our journey to leverage advanced technology and innovation to serve our customers better, and part of the landscape enhancement towards delivering automation everywhere in the company. The implementation of AI technology will significantly enhance the speed and efficiency of our customer service, ensuring that our customers receive prompt assistance and a seamless experience across various touchpoints. Thus, we open up various possibilities for our customers to use our services,” said Yusron Anas, Chief Information Officer, Home Credit Indonesia.