Glia appoints Jay Choi as Chief Product Officer

By Delisha Fernandes

Glia, unifying digital, phone and automated customer interactions, has created a new executive leadership position, appointing Jay Choi as its first Chief Product Officer.

This newly created role oversees product strategy, product management and marketing under a single product team working closely with engineering leadership to advance its position as the leading Interaction Platform.

“I am incredibly excited to be joining the passionate team at Glia,” said Jay Choi, Chief Product Officer, Glia. “Glia truly has the unique opportunity to transform how organisations interact with customers.  Glia’s unparalleled product differentiation, engaged employee and customer base and deep focus on the financial vertical sets us apart from other solutions in the market. I’m eager to join Glia as we scale up and help drive the next chapter of the Glia Interaction Platform—developing innovations that enable businesses to deliver personalised service at scale with greater efficiencies.”

Choi officially joins Glia after serving as an advisor over the past 12 months, lending his deep experience in product management, product marketing and the benefit of bringing the two together.

“From product innovation to category creation, Jay Choi is a seasoned executive and brings a unique skill set that will be a strong addition to the Glia leadership,” said Dan Michaeli, CEO and Co-Founder of Glia. “We have worked closely with Jay over the past year, so he hits the ground running. As we align all product groups into a single, unified team, we can accelerate creating a new category and continually innovate new solutions to help businesses succeed and deliver on the mission of our company.”