PROG Holdings & Infosys streamline Customer experience & Operations with AI

By Gloria Mathias

PROG Holdings, Inc., the FinTech holding company for Progressive Leasing, Vive Financial, and Four Technologies, and Infosys, a global next-generation digital services and consulting firm, have announced an agreement that is expected to evolve and scale PROG Holdings’ technology operations as an integral part of the company’s ongoing cloud- and AI-focused technology modernization and efforts.

The collaboration will enable PROG Holdings to take advantage of Infosys’ digital services, including technologies, which PROG Holdings believes will help it realise operational efficiencies, accelerate technology enhancements, and improve speed to market.

The relationship is also expected to enhance key customer-partner-facing technologies and systems, helping to widen its leadership gap within the virtual lease-to-own market.

PROG Holdings selected Infosys to assist in its technology evolution and efficiency efforts, including AI initiatives, due to Infosys’ ability to provide global access to talent and technology infrastructure that supports and augments the innovation and efforts of its internal technology teams.

Steve Michaels, President, and CEO of PROG Holdings, said, “We look forward to working with Infosys to develop and enhance key systems that positively impact the speed to market, agility, and scalability of key PROG Holdings technologies and platforms. We expect our collaboration with Infosys will reduce friction for both our customers and retail partners, further solidifying PROG Holdings’ position atop the virtual lease-to-own industry we helped create twenty-five years ago.”

Dennis Gada, Executive Vice President, and Global Head of Banking & Financial Services at Infosys, said, “We are excited to bring robust domain knowledge along with transformative AI capabilities using Infosys AI solutions like Infosys Topaz and a cloud-first digital foundation to help the firm increase the market share of the virtual lease-to-own market. Our collaboration will focus on accelerating the development and deployment of technologies that offer operational excellence, agile innovation, and improved services for new and existing retail partners and customers.”