Mascoma Bank enhances customer experience with VSoft’s OnView deposit suite

By Delisha Fernandes

VSoft Corporation, a provider of banking and payment solutions to financial institutions, announced that Mascoma Bank has chosen to implement the company’s OnView Deposit product suite, which includes its Teller Deposit, Branch Deposit, and ATM Deposit solutions.

By partnering with VSoft and leveraging the company’s OnView product suite, Mascoma Bank will further enhance the customer experience while boosting operational efficiencies in the back office.

Vsoft’s OnView Teller Deposit solution allows the bank to capture deposits at 140 teller stations or behind the teller line in the branch’s back office. The solution reduces manual errors and image quality returns for more automated check processing, saving time and operational costs while ensuring a positive customer experience.

The bank will also deploy Vsoft’s OnView Branch and ATM Deposit solutions, which automate the validation and balancing of check deposits and payments. OnView’s workflows deliver check images directly to Mascoma Bank for reconciliation, back-office processing, and image exchange.

” The Bank takes pride in being ‘different by design,’ and this virtue drives many of our initiatives, from high-impact community projects to IT investments,” said Raphael Reznek, Chief Technology Officer of Mascoma Bank. “Our team recognised that VSoft’s technology would help us stay ahead of the curve and exceed our customers’ expectations for service that’s convenient and personal. By eliminating the manual tasks and tedious data entry associated with check processing, our team can spend more time helping customers.”

“We are proud to add Mascoma Bank as our newest client and empower their team to continue building strong relationships with the customers in their local communities,” said Steve Thomas, Vice President of Sales at VSoft. “From the start, Mascoma Bank has remained dedicated to its customers and delivering the most convenient banking experience possible.”