QIB launches new mobile app features to boost customer experience

By Delisha Fernandes

Qatar Islamic Bank (QIB), has announced significant enhancements to its Mobile App to cater to the evolving needs of customers by introducing new features.

These features elevate the customer experience by providing the most relevant functionalities related to travel, convenience of changing the registered mobile number through few taps and ensuring faster and more secure multi-factor authentication for transactions.

D. Anand, QIB’s General Manager – Personal Banking Group said, “The QIB Mobile App stands as the preferred banking channel for our customers, showcasing our commitment to staying at the forefront of digital banking. We consistently research our customers’ daily banking needs and proactively integrate features tailored to meet their requirements. From the inception of the App, QIB has been striving to expand its existing features with the goal of delivering an exceptional user experience.”

QIB has introduced a new feature called Travel Mode on the Mobile App, designed to elevate the travel experience for all frequent travelers. This tool suite empowers users with features like Travel Takaful, accessing Instant Finance for travel expenses, temporary credit limit increases, convenient payment plans, live exchange rate updates, activating card magstripes, scheduling trips, checking free lounge access, and finding ATMs abroad, along with valuable travel tips.

QIB Mobile App now also has an additional exclusive feature that allows customers to update their registered mobile numbers. The Mobile Number Change feature marks a significant milestone as it eliminates the need for customers to visit a QIB branch, and through a few taps on QIB Mobile App, the customers will be able to change their mobile number with convenience.

Also, QIB has introduced the Secure Key feature to its Mobile App, signaling a new era of digital banking security. This solution replaces the traditional SMS-based OTP, offering customers faster and even more secure authentication for their transactions. With the Secure Key feature, customers can enjoy expedited transaction verification without the need to rely on SMS, particularly when they are traveling.