Newgen & Duck Creek Technologies brings NewgenONE platform for Insurers

By Gloria Mathias

Newgen Software’s NewgenONE has partnered with Duck Creek Technologies, the intelligent solutions provider, to offer insurers a platform.

The platform helps connect front-office, middle-office, and back-office for a seamless flow of information, accelerates application development, and streamlines the end-to-end customer journey.

The integration between the NewgenONE OmniDocs Contextual Content Services platform and Duck Creek Policy gives insurers the ability to get a 360-degree view of all the content related to customers, processes, and policies.

“We believe our innovative solutions are changing the game in the content services space and revolutionising the way businesses manage content. To us, the recent recognition by Forrester as a Leader in The Forrester Wave: Content Platforms, Q1 2023, validates our efforts in providing the best-in-class Enterprise Content Management (ECM) platform to customers,” said Rajvinder Kohli, SVP, at Newgen Software. “Through this partnership, Newgen and Duck Creek can help insurers revolutionise their conventional processes, empowering them to embrace a more customer-focused, digitally driven, value-centric, and streamlined approach.”

The Anywhere Enabled Integration of NewgenONE OmniDocs Contextual Content Services platform available on Duck Creek’s Content Exchange seamlessly integrates with Duck Creek Policy to offer a powerful search engine and filters, enabling insurers to quickly access large documents, including recorded videos and high-definition images.

Furthermore, the platform enables content lifecycle management, secure archival, and real-time collaboration for quicker decision-making and improved policy worker’s productivity.

“Integrating content services into Duck Creek’s full suite is an important value-add for insurers eager to simplify the complexity of document management and form creation with a core system,” said Robert Fletcher, Sr. Partner Manager, Duck Creek Technologies. “Our integration and partnership with Newgen provide the Customer Communications Management (CCM) and ECM capabilities needed in one single solution. We are excited to go to market with this global partnership, especially in North America, Europe, the Middle East, and Africa (EMEA), and an emerging market such as India, where Duck Creek is further deepening its presence.”