Commercial Bank of Dubai & PwC Middle East team to drive operational efficiency

By Delisha Fernandes

Commercial Bank of Dubai (CBD) and PwC Middle East have signed a Memorandum of Understanding (MOU) to accelerate the adoption of AI technologies across CBD’s operations.

The partnership focuses on elevating customer experiences and enhancing engagement through personalised AI-driven customer service solutions.

By integrating PwC Middle East’s advanced AI technologies into its services, CBD aims to deliver tailored services that resonate with individual preferences and needs, ultimately enhancing customer experience. Additionally, the collaboration will explore how AI can optimise internal processes at CBD, and use data-driven insights to streamline operations and boost efficiency.

Ali Imran, Chief Operations Officer at CBD, said, “This transformative collaboration with PwC Middle East signifies a pivotal step forward for Commercial Bank of Dubai. We are committed to delivering unparalleled customer experiences and driving operational excellence through the integration of AI technologies. This strategic alliance reaffirms CBD’s dedication to innovation and reinforces our position as a leading bank in the region.”

The collaboration aims to deliver tangible results, with CBD aiming for improved customer satisfaction and more efficient operations, with PwC Middle East’s AI technologies. Customers can anticipate a smoother, more personalized banking experience as CBD takes a step forward in the AI-driven banking solutions arena.

Ali Hosseini, Chief Digital Officer, Partner, PwC Middle East, said, “PwC and the Commercial Bank of Dubai are joining forces to embed Generative AI deep within the financial sector. This partnership highlights our dedication to shaping change and assisting clients with their transformation journey towards an AI-driven future.”