New Peoples Bank selects Jack Henry for growth and innovation

By Delisha Fernandes

New Peoples Bank has selected Jack Henry’s open technology to improve customer experiences and growth.

To sustain this growth while delivering an improved customer experience, New Peoples Bank invested in Jack Henry’s modern core processing solution. Jack Henry’s open infrastructure will help the bank automate and streamline operations and optimize its existing offerings.

“We chose Jack Henry for their understanding of community banking, their commitment to innovation and their proven ability to deliver modern, efficient, and future-ready technology solutions,” said J. W. Kiser, President and CEO at New Peoples Bank. “This major step in our technology strategy will position us to scale and continue to meet the needs of the communities that rely on us.”

Jack Henry’s single-platform approach was a driving force behind the bank’s decision to leverage the company’s technology. “The ability to operate from a single platform creates major efficiencies that will dramatically change how we operate our bank and serve our customers,” Kiser said. “This technology infrastructure will ultimately lead to long-term growth and high profitability that we can reinvest in the community.”

The bank will also leverage the Banno Digital Platform™ to drive a seamless, consistent, and cohesive experience that meets the needs of both its retail and business customers. Additionally, the transition to a fully outsourced environment will enable employees to continue to focus on building and nurturing client relationships.

The Honaker, Virginia-based bank is an established pillar to the communities that make up Central Appalachia, offering a full range of banking and financial services for both retail and commercial clients, including a strong focus on commercial real estate. Over the last 25 years, the bank has adapted and expanded to meet the needs of the local communities. Now, with $800 million in assets, it operates 17 branches across Virginia, Tennessee, West Virginia, and North Carolina.

“Community banks like New Peoples Bank play a vital role in supporting local economies,” said Stacey Zengel, senior vice president of Jack Henry and president of Bank Solutions. “To effectively compete and enjoy future growth, they must prioritize operational efficiencies, offer seamless customer service, and invest in modern technology. Our goal is to empower these institutions with the necessary open technology that enables them to achieve those priorities and serve the needs of their customers and communities.”