365.bank selects Backbase and Mambu to boost digital transformation

By Megha Bhattacharya

365.bank announced that it has selected Engagement Banking technology provider Backbase in conjunction with Mambu, the SaaS banking platform, to power its digital transformation. The collaboration will see 365.bank leveraging Backbase and Mambu’s combined technology offering to strategically transform from “mobile-first” to full service and omnichannel bank.

Andrej Zaťko, CEO of 365.bank, comments: “Our goal is to give our customers a first-class omnichannel banking experience that consistently delights users. We are building a customer-centric bank, which allows them to think less about their money and have more time for the things that they love. But in order to do this, we needed flexible and scalable technical infrastructure and state-of-the-art banking services that enable us to react instantly to our customers’ needs. This is where Mambu and Backbase came in. With their impeccable track records, agile way of working, innovative solutions, quick time to market and modern, scalable digital architecture, it was a no-brainer to select them as our digital partners.”

365.bank is adopting the full digital sales and digital banking capabilities of Backbase’s Engagement Banking platform for its retail business, helping to improve the customer experience in all areas, including opening accounts, applying for new products, and conducting day-to-day online banking activities. In addition, 365.bank has signed onto Backbase-as-a-Service (BaaS), a full suite of managed hosting services that will allow the bank to innovate at scale and rapidly deploy system updates and new products to continuously enhance the user experience.

Matthijs Eijpe, Regional Vice President EMEA at Backbase, says: “It was immediately clear to us that 365.bank had a compelling, innovative vision for their strategy and future – and high standards for the partners that would help them on that journey, as well. The bank was looking for a partner who would be able to give them solutions that it could quickly adopt and deploy, while still enabling customisation. Fortunately, Backbase’s modern architecture and culture means banks – no matter their size – no longer have to choose between speed to market and a unique, tailored customer experience.”

The combined Backbase-Mambu service offering provides 365.bank with a fully integrated, end-to-end cloud-native digital banking solution on an open and modern architecture. The partnership further allows 365.bank to create enhanced value for their clients on a daily basis and dramatically reduce their back-end operating costs.

Eelco-Jan Boonstra, Managing Director of Mambu EMEA, adds: “Unbeatable financial institutions are those that embrace cloud-first thinking, like 365.bank. Combined, the Backbase and Mambu offering will provide 365.bank with the flexibility it needs to become the leader in the region. 365.bank will have a state-of-the-art banking platform and benefit from agility, reduced IT operational costs and opportunities in developing excellent customer experience. Mambu’s platform will enable 365.bank to build and deliver banking services exactly as they want and we’re looking forward to seeing 365.bank deliver on its vision.”