Raiffeisen Bank selects Surecomp to boost trade finance customer experience

By Gloria Methri

Raiffeisen Bank International (RBI), one of the leading banks in Austria and CEE, has partnered with Surecomp to reinforce its trade finance customer engagement.

With an aim to elevate the bank’s service delivery, RBI will use Surecomp’s collaborative trade finance platform RIVO™ to streamline the management and processing efficiency of guarantees and letters of credit (LC).

Without the need for customization, Surecomp’s RIVO™ is deployed as a SaaS solution hosted by Amazon Web Services (AWS), which will help Raiffeisen enrich its business capabilities without the need for internal IT resources.

Thanks to swift onboarding and no service interruptions, RBI will seamlessly enhance its trade finance business operations. The bank’s global corporate customers will be serviced with a fully digital workflow and state-of-the-art processes.

“Delivering a superior digital service to our customers is our top priority,” said Sabine Zucker, Head of Group Transaction Banking at Raiffeisen Bank. “Recognizing Surecomp’s market standing and its adoption by numerous prominent European trade finance banks, we appreciated their grasp of our business needs, attention to customer experience, and their practical methodology. This move will undoubtedly facilitate growth and allow us to focus on developing new markets.”

“We are absolutely delighted to welcome Raiffeisen Bank to the Surecomp customer community. As Austria’s award-winning trade finance bank, recognized for its commitment to superior customer experience, particularly in the CEE market, we are proud to be supporting its growth,” said Tal Weiser, Surecomp’s Chief Revenue Officer. “We are confident this collaboration and the benefits of digital trade finance will promote seamless trade for the extended RBI customer base.”