UOB leverages Microsoft’s generative AI tool to enhance productivity

By Gloria Mathias

UOB, a Singapore bank has planned to trail Microsoft 365 Copilot, a Generative Artificial Intelligence (Generative AI)-powered productivity tool.

As part of the Microsoft 365 Copilot Early Access Program (EAP), UOB will begin use of Microsoft 365 Copilot in October 2023. 300 employees across multiple frontlines and back-end business functions in the Bank will progressively gain access to the new AI innovation from Microsoft.

“Generative AI has been at the forefront of emerging technologies and we see tremendous potential in integrating it into UOB’s daily operations. In addition to productivity improvements, we hope that this tool can spark creativity and inspire innovation among employees, ultimately further enhancing our customers’ banking experiences,” said Lawrence Goh, Chief Operating Officer and Head of Group Infrastructure Platform Services, Group Technology and Operations, UOB.

UOB employees can expect to benefit from Microsoft 365 Copilot in several ways:

• Raise productivity and effectiveness: With Microsoft 365 Copilot, employees can transform the way they work, be it effortlessly summarising lengthy documents and email threads on Outlook, transforming raw data into visualisations in Excel, or delivering concise meeting summaries on Teams.
• Improve accessibility to pertinent information: With Microsoft 365 Copilot, employees will gain the capability to locate and reference information within the Bank in an effortless and convenient manner. It can intelligently identify and retrieve relevant data based on the context of the email or documents that employees are working on.
• Enhance content quality and deliver impactful messaging: By empowering employees with Microsoft 365 Copilot, they can transform existing documents into engaging presentations, make content more concise and suggest suitable tone of voice for messages.

The Microsoft 365 Copilot EAP will enable the UOB to explore and guide employees through a new way of working with AI, as they create active employee feedback loops that contribute to a broader GenAI strategy for the whole bank.