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Why is there a lack of trust among retail banking customers?

By Puja Sharma

August 14, 2023

  • customer banking
  • Customer Journeys
  • Customer Onboarding
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New research from NTT DATA UK&I, a leading innovator and IT services provider for the banking and financial services industries, provides some concerning insights regarding customer satisfaction and trust in the retail banking industry. Only a third (33%) of banking customers are currently ‘very satisfied’ with their overall experience with their main bank or building […]

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