NatWest taps OneID to enable digital identity service in the Nordics

By Gloria Methri

NatWest is making its digital identity service for legally binding documents via Adobe Acrobat Sign available to customers in the Nordics. NatWest Bank will use OneID®’s bank-verified digital identity solution for its Structured Finance business in Sweden, Finland and Norway. The solution brings certainty of identity that transcends borders.

Now, any individual who has online banking in the UK, Sweden, Finland and Norway can verify their identity using their bank before signing a NatWest leasing agreement.

The switch to OneID® comes after NatWest reviewed the existing verification processes for document and contract signing for its leasing business in the Nordics. The traditional ‘text authorisation’ or ‘one-time password’ method caused friction and increased the possibility of fraud in a process where certainty and speed are paramount.

Instead of restricting people to just one method of identity verification, NatWest wanted to offer a single solution that combines different methods of verification to allow more people to benefit from the improved process.

Kevin Dearing, Head of Bank of APIs at NatWest, said, “By utilising OneID’s Digital Identity solution within Adobe® Acrobat Sign®, NatWest is streamlining business processes while strengthening the security of signatories. It has been enabling customers to consent to share bank-held identity attributes with OneID, so it is great to see a use case for these services emerge from within NatWest.”

Commenting on the partnership, OneID® CEO Paula Sussex said, “NatWest’s partnership with OneID exemplifies their commitment to deliver innovation and security in its identity verification processes. OneID’s solution perfectly delivers on this commitment and supports NatWest’s drive to deliver a seamless and secure banking experience for its customers.”

OneID’s digital identity solution provides global coverage in over 200 countries. This integrated approach within Adobe® Acrobat Sign® ensures a secure and streamlined document with the most inclusive signing experience for internal and external stakeholders.

The NatWest adoption of OneID®’s bank-verified solution spans the UK and the Nordics, including Sweden, Finland, and Norway. The transition enhances security and reduces friction, improving efficiency and customer satisfaction.