Emirates NBD and Microsoft team to transform banking with Generative AI

By Delisha Fernandes

Emirates NBD, a banking group in the MENAT (Middle East, North Africa and Türkiye) region, has announced to transform business operations and enhance productivity with generative AI across various business functions supported by Microsoft.

Abdulla Qassem, Group Chief Operating Officer, Emirates NBD, said, “We are thrilled to join forces with our long-term partner Microsoft for this initiative. By leveraging the power of generative AI, we aim to transform our business operations, elevate our customer experience, and stay at the forefront of technological innovation, further reinforcing our position as a leader in digital innovation. ”

This collaboration aims to unlock new opportunities for innovation, efficiency, and customer experience within the banking industry.

The transformation encompasses three key initiatives that will drive significant advancements in software development, collaboration, and customer engagement.

• Enabling IT teams at Emirates NBD with Github Copilot X: The bank’s IT teams are leveraging the unique capabilities of Github Copilot X, an generative AI tool developed by Microsoft.
• Piloting usage of Microsoft 365 Copilot across the organisation: Emirates NBD will be able to access the preview of Microsoft 365 Copilot. This collaborative tool, powered by generative AI, will enable Emirates NBD employees to enhance their productivity by automating repetitive tasks, generating content, and assisting with complex decision-making processes.
• Launching ChatGPT use cases across all business and support functions at Emirates NBD: Emirates NBD will deploy ChatGPT, a conversational AI model, across all business and support functions.

Samer Abu-Ltaif, Corporate VP and President – Central and Eastern Europe, Middle East and Africa (CEMA), Microsoft, said, “The era of AI has arrived, and we are pleased to support Emirates NBD in unleashing its transformative power. AI is a defining technology of our time, acting as the ultimate amplifier that revolutionises how we work and unlocks our creative potential. At Microsoft, we have leveraged supercomputing and machine learning advancements to train powerful AI models capable of revolutionising various tasks using natural language.”