Eleanor signs embedded payment partnership with Mangopay

By Gloria Methri

Eleanor, a luxury hotel guest experience management platform has appointed Mangopay to launch a tailored payment solution for its hotel and resort clients.

Through its suite of apps, Eleanor provides high-end hotels and resorts with concierge technology to help manage guest services, including paying bills, reserving restaurants, and booking excursions and experiences such as spa treatments.

Mangopay’s embedded payments infrastructure enables hotels and resorts to take full control of transactions via the Eleanor platform, making handling payments secure and more user-friendly.

Eleanor, headquartered in London, supports luxury hotels and resorts in the Maldives, Sri Lanka, Egypt, Zanzibar, Kenya, Thailand, Europe, and the Caribbean.

Founded in 2013, Mangopay supports multiple business models in the platform economy with its modular payment infrastructure. The company has supported over 2,500 platforms and marketplaces through its programmable e-wallet solution and end-to-end payment infrastructure which covers everything from pay-in to payout.

Eleanor CEO and Co-founder Darren Caple said, “Our new integration with Mangopay elevates the Eleanor suite of apps, providing our clients with a frictionless, secure, and compliant way of handling payments from within the platform. It allows them to provide an improved user experience for both their staff and guests, to improve operational efficiency and reduce costs. It also solves a fundamental issue for many of our clients in regions where there are local payment processing challenges while unlocking a potential revenue stream for our business.”

Mangopay CEO Romain Mazeries said, “Eleanor helps luxury hotels and resorts to offer world-class service, and we are delighted to support them in applying the same high standards to the payment process for guests, staff, and owners. Our modular and flexible infrastructure is perfectly suited to support innovative and dynamic businesses in the travel and hospitality industry as they look to scale at speed while reducing the operational burden of the payments process.”