Topps Tiles selects GoCardless to enhance Trade Pay offering

By Gloria Methri

Topps Tiles has selected GoCardless to power the payments behind Trade Pay, which enables traders to regularly pay on credit in Topps Tiles stores.

Thanks to GoCardless, traders can now pay their monthly instalments through Direct Debit, with their funds automatically collected on the due date. This provides an easy, effortless way to stay on track with repayments and free up lines of credit to keep growing their business.

The launch of Trade Pay is a significant move for Topps Tiles, accelerating its push into the trade market. The retailer knew that lines of credit were important to these customers and had previously offered its trade credit scheme through a third-party finance provider. The arrangement was convenient but costly, with fees charged per transaction.

GoCardless emerged as a top payment partner when Topps Tiles began to look for technology to streamline its payments. By making the Direct Debit mandate creation and payment process entirely digital, the retailer will reduce the days it takes to receive payments. It also eliminates manual work and makes processes more efficient for its support office.

Neil Williams, Head of PMO and Development from Topps Group, said, “After successfully moving our trade credit service to an internal scheme we wanted to make it as easy as possible for our customers to manage and pay for their account, and GoCardless seemed the perfect partner to add a direct debit facility to our TradePay credit scheme.”

Pat Phelan, Managing Director of UK & Ireland, and Chief Customer Officer at GoCardless, said, “We’re proud to power the payments behind Trade Pay, enabling Topps Tiles to bring lines of credit in-house in a way that protects their margins without overburdening their teams with manual admin. By using our bank payments platform, Topps Tiles can quickly scale in the trade market, safe in the knowledge that they’ll be paid on time by happy customers through a seamless payment experience.”