Duck Creek Technologies delivers HDFC ERGO’s new core InsurTech solutions

By Gloria Mathias

Duck Creek Technologies, the intelligent solutions provider, has successfully delivered HDFC ERGO General Insurance’s new SaaS-delivered policy, rating, and billing core insurance delivery solution in nine months.

Duck Creek was selected to deliver HDFC ERGO’s full suite, including claims, for its range of coverage across retail, commercial, agricultural, specialty, and health. Their Commercial Fire product was the first to go live on the new platform, followed by health, retail motor, marine and liability coverages. Their remaining products will go live after that.

Duck Creek’s solutions will empower HDFC ERGO to offer more affordable, accessible, and personalised insurance coverage to new and increasingly diverse customer segments and distribution channels. In line with HDFC ERGO’s commitment to provide hyper-personalised solutions to customers with new-age digital solutions, it will also allow the insurer to offer more intuitive customer experiences, including quicker quotes and claims outcomes, as well as faster go-to-market capabilities, increased responsiveness and agility, improved efficiencies, and enhanced data security.

“As a leading non-life insurer in India who is also committed to offering superior and hyper-personalised solutions to our customers with new-age digital solutions, we understand the importance of adapting to an upgraded technology platform,” said Parthanil Ghosh, Director and Chief Business Officer, HDFC ERGO General Insurance.

“The robust power of this new platform enables us faster go-to-market capabilities, customised offerings, improved efficiencies, and enhanced data security. We are confident that this new initiative will help us address the evolving needs of our customers with innovative and customised solutions and contribute towards the regulator’s vision of making insurance affordable and accessible to citizens of India,” added Ghosh.

“India’s insurance sector is experiencing a once-in-a-generation change. Not only has the sector been growing organically, but new regulation is also being passed at a rapid rate, creating exciting new opportunities to protect more people and businesses,” shared Chris McCloskey, Chief Operating Officer of Duck Creek.

“To make the most of these opportunities, India’s insurers need to respond fast, and we’re proud that we’ve been able to support HDFC ERGO General Insurance, one of the leading general insurers in India, and deliver their new SaaS core insurance solution, including new country layers and content, in just nine months,” stated McCloskey.